Terms & Conditions
Introduction
SkiandSnowHolidays.com is the trading name of The Travel Buddy SL., whose registered office is at:
Edificio Olivia
Calle Miguel Machado no 3
Local 20/21
Son caliu
Calvia, 07181
Mallorca
CIF (VAT) number: B57496853
Because we are a Spanish company, we have to comply with Spanish and EU law. This means, apart from anything else, that our financial protection arrangements are those required by Spanish and EU law.
We act as an agent for third party travel providers. We do not own or control those who actually provide the accommodation, transport services, excursions or other services which you book through us.
Please read the following booking conditions carefully. They set out your rights and our obligations to you.
Our obligations to you will vary according to the product or products that you book through us.
Terms and conditions
PLEASE NOTE: We act in the capacity of Package Organiser in the sale of flight inclusive and non-flight inclusive Packages, and also as a Principal in a ‘single service’ booking (eg. an accommodation only booking).
Our obligations to you will therefore differ depending upon whether you book a Package or a single service. Our differing obligations are set out below, in the following separate sections:
(A) Section A contains the conditions that will apply to all bookings you make with us;
(B) Section B contains the conditions that will apply when you make a Package booking with us, where we are Package Organiser;
(C) Section C contains the conditions that will apply to all flight bookings you make with us as part of a package holiday;
Section A
1. Website accuracy
1.1 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities may not be available all season. There may be a charge for some facilities, for example TVs, safety deposit boxes, wellness centre facilities. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.
1.2 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from our suppliers.
2. Accommodation
2.1 All ratings given on our site can be based on our own rating by our in-resort team/partners, or the rating that we are given by the accommodation provider”.
These ratings may be higher, lower or the same as the official rating.
2.2 Room descriptions
Rooms described as superior, suites, junior suites, family rooms, apartments etc offer a variety of facilities and room configurations. Please make specific enquiries when booking to ensure the accommodation meets your requirements, particularly for suites and apartments. Single rooms and the payment of a supplement does not necessarily mean that a twin room will be provided for single use. Often single rooms are small and intended for single use only. Family rooms may be a twin room with extra beds so space will be restricted. You should contact us before booking if you have any specific requirements for your room.
Eaves or attic rooms are so described because they have sloping roofs and beams, often with a skylight window and reduced headroom. These rooms may have pull-out or bunk beds.
Twin rooms may be either two separate single beds or one large base with two mattresses and duvets. These are also known as 'Austrian Twins' and are regarded as two beds. Triple rooms are usually based on a standard twin room or standard double for two persons with an additional single bed or sofa/put-up bed added for the third person that may restrict space.
Quad rooms are also sometimes available. These rooms normally consist of a standard twin/double room with additional single beds, sofa beds or bunk beds being added for the third and fourth occupants. This may restrict space. Please note that if you book a triple or quad room but there are only 2 people in the group, you may receive a twin/double room unless you have paid a supplement.
Requests will be sent to suppliers, however, it must be noted that these are requests and requests are not guaranteed
2.3 Cots should be requested at the time of booking stating the age of the child. Any additional payment for food/cot hire must be paid directly to the hotel or apartment owner on arrival. Cots will meet the safety standards of the country you have chosen so may vary from those standards in the UK and Ireland. As not all rooms can accommodate a cot, please contact us by email to confirm.
2.4 The majority of apartments require a deposit to be paid on arrival, this will be returned on departure providing there are no damages in the apartment.
2.5 For some apartments, a final cleaning bill also needs to be paid on arrival. It will state in the hotel/apartment description on this website if this is included in the booking price or payable on arrival. It will also be stated on your booking confirmation either by email or voucher
2.6 For pricing, there are different prices depending on the age of the child. This is the responsibility of the person making the booking. When making the reservation the child's age at the end of your intended stay should be given. If on arrival a price based on a child being a certain age and on arrival the child age is different, the difference in price must be made prior to check in at the establishment.
2.7 In some countries like Andorra, Austria, France, Spain & Italy depending on the official rating of the accommodation, a tourist tax must be paid on arrival by guests. The amount varies between 2€ and 7€ per person per day. This is extra to your holiday cost and not calculated in any quotes we have sent either by email, verbally or displayed on our website www.SkiandSnowHoliday.com.
3. Making your booking
3.1 The person making your booking (the “Lead Contact”) must be at least 18 years of age and one of the passengers in the booking. The Lead Contact must be authorised to make the booking on behalf of all members of your party. If the Lead Contact is not over 18 we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). The Lead Contact is responsible for making all payments due and for ensuring that all passenger names given to us accord exactly with their travel documentation.
3.2 You may make a booking by:
3.2.1 Visiting www.SkiandSnowHolidays.com (the “Website”), following the process for making a booking on the Website and clicking on the appropriate confirmation button. Please note that it is important that you check the information that you enter and correct any errors before making your booking;
or
3.2.2 Emailing us at info@skiandsnowholidays.com or telephoning us on the numbers listed on our website and talking to a member of our sales team. All quotes and booking confirmations would then be via email.
3.3 On receipt of your payment, we will process your booking. Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not continue to process your booking.
3.4 A legally binding contract will be created between you and the third party provider of the accommodation you have booked.
3.5 It is your responsibility to check the documents you receive and notify us of any errors within 24 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these.
3.6 Please note that we will endeavour to pass on all requests to the suppliers with whom you contract. However as these are requests only there is no guarantee that these will be met.
3.7 If making a booking for accommodation, ski pack or an airport transfer, and the initial payment is the 30% deposit, the remaining balance is due 6 weeks before travel dates. If a booking is made within 6 weeks of arrival, the full payment is due at the time of booking unless agreed by email with SkiandSnowHolidays.com.
3.8 Lift passes either individually or as part of a package with equipment and ski school can only be booked with accommodation. If a lift pass or bundle or full pack is booked and we need to make a refund, this will be subject to an admin fee of 40€ (charged at our discretion) - any refunds made may be subject to exchange rate fluctuations and bank charges for which the client must cover.
4. Airport transfers
4.1 Shuttle Bus
This is a scheduled service and departs from both the airport and resort at the times stated, it is up to the person making the booking to ensure that sufficient time is left in case of flight or baggage delays, and to be at the bus meeting point at the latest ten minutes before departure. If you miss the coach departure time for whatever reason, there will be no refund given and you will need to make your own onward travel arrangements. If you know in advance that you will be late for the coach, please contact us immediately and we will try our best to communicate with the coach company on your behalf. If a shuttle has been booked by email as part of a package and the coach is delayed on arriving at the airport, we are not responsible and you will need to have your own insurance policy that covers you for delays as neither SkiandSnowHolidays.com or the airport transfer shuttle provider can be held responsible.
4.2 Private Transfers
This transfer service is only for your booked party. Our drivers will be waiting for you outside the arrival hall with a sign stating your booking name.
Small delays are always expected but if the delay is more than one hour, additional costs will apply and will be payable on arrival to the driver directly.
4.4 For all transfers, if you miss your transfer for whatever reason we will always try to assist you in arranging to get to the resort/airport, however any additional costs must be met by yourself.
5. Pricing / price changes
5.1 We reserve the right to alter the prices of any of the products which make up Agency Bookings and which are shown on our website. You will be advised of the current price of the products that you wish to book before your booking is confirmed and documentation issued.
5.2 When you make your booking you must pay a variable deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all monies paid.
5.3 In the event that any supplier imposes a surcharge and/or changes and/or increases the price of your booking in exceptional circumstances you may be obliged to pay such additional amount if you wish to continue with your booking.
5.4 Pricing on SkiandSnowHolidays.com website and also quotes given in writing or over the telephone, these do not include the "Tourist Tax" which is payable directly at check in - see 2.7
6. If you make changes to your booking
If, after your supplier(s) has(ve) confirmed your booking, you wish to change your Agency Booking we will try to arrange this with the relevant supplier(s) but it will of course be subject to the supplier’s terms and conditions. Further and in any event any request for a change must be made by the person who made the booking, the Lead Contact. You may also have to pay an administration fee of 40€ for each change made, and any further cost imposed by the supplier for the change. You should be aware that these costs could increase the closer to the start date that changes are made and you should contact us as soon as possible if you want to change. No changes or amendments are possible within seven calendar days of the start date of your booking (unless agreed by us by email)
7. If you cancel your booking
If you cancel your Agency Booking you will have to pay the supplier'(s) cancellation charges, and you will also have to pay our administration costs as set out below. Cancellations must be notified to us in writing by e-mailing us at info@SkiandSnowHolidays.com
42 or more days inclusive prior to departure – a minimum loss of all deposit paid and any additional cancellation charges from your suppliers. (Up to 100% of booking value)
41 - 0 days inclusive prior to departure – Full value of booking
8. If your suppliers change or cancel your booking(s)
8.1 Your suppliers may change or cancel your Agency Booking(s) in accordance with their booking conditions. Should they do so we will let you know as soon as we are aware and your position will depend upon the relevant supplier’s terms and conditions.
8.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us.
9. Insurance
We consider travel insurance to be essential. Accordingly, it is a condition of making an Agency Booking through us that you have suitable insurance cover for the Agency Booking you have made and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, travel delays, baggage loss, accidents and health issues while you are away. Please make sure that your policy covers you for winter sports. You should take your policy details with you.
10. Force majeure
Force majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of force majeure events include but are not limited to; an act of God, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or similar, terrorism. epidemic's and pandemics
11. Liability
11.1 Your contract for your Agency Booking is with the supplier or suppliers providing the actual product or services which you book and those suppliers are responsible for anything which goes wrong with your Agency Booking.
11.2 We act only as an agent in making your Agency Booking. We do not own or control the accommodation which you book or any of the other services or products which you book.
Accordingly, we have no liability or responsibility for anything which goes wrong with your Agency Booking unless caused by our own negligence or that of our servants or agents. Since we act solely as an agent processing your booking the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.
12. Travel documentation and health advice
It is your responsibility to have valid travel documents. For up to date health and travel advice please visit your government's website.
12.1 Entry, Visa, Passport and Health Requirements: It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
12.2 Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact your Passport Office
For European travel UK residents should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an existing European Health Insurance Card (EHIC).
Up to date travel advice can be obtained from the Foreign and Commonwealth Office
Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling, We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
13. Complaints
13.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier) immediately, as well as us by emailing info@SkiandSnowHolidays.com Since it is your supplier who is responsible for your booking they will have sole discretion in deciding how we deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away your supplier will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this is likely to adversely affect any rights you may have to be awarded compensation from your supplier.
13.2 If your complaint is not resolved locally, you should write to us immediately or to your supplier upon your return. If you do write to us, we will do our best to help you in your discussions with the supplier. If you want to write to us, you should write to us at,
The Travel Buddy SL, Edificio Olivia, Calle Miguel Manchado No3, Local 20/21, Calvia 07181, Mallorca, giving your booking reference and all other relevant information.
Alternatively you can email details of your complaint to info@SkiandSnowHolidays.com
14. Severability
If any provision or part of a provision of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.
15. Assignment
You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
16. Privacy
16.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy.
16.2 We must also advise you that, as a Spanish company, we comply with the Spanish and EU Data Protection Act which requires us to inform you that your data will be included in an automated file, registered in the Register of the Data Protection Agency. We, The Travel Buddy , S.L. are responsible for this file. By accessing our website and making bookings through it you expressly consent to the processing of your data for the purpose of sending information by any means about our products, services, special offers or promotions so that we can create user’s profiles in order to send customised offers.
16.3 We reserve the right to add anyone that contacts us by email to our mailing list to receive our newsletter. Should you not want this then please let us know in your email, or you can unsubscribe to the newsletter at anytime
17. Law and jurisdiction
These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish/EU law and subject to the jurisdiction of the Spanish Courts.
18. COVID - 19
We understand that you may still have questions or would like more information on our Covid-19 Policy. Please be rest assured that we will always follow the advice from the relevant authorities with regards to future holidays should Covid 19 restrictions start again. This means that you can still book future ski holidays knowing that your booking is secure.
Section B
Terms and Conditions – Package Holidays (EU)
1. Introduction
These Terms and Conditions (“Terms”) govern the sale of package holidays (“Holidays”) offered through our website www.SkiandSnowHolidays.com. By booking a Holiday, you (“Customer”, “you”) agree to these Terms, which incorporate your rights under the EU Package Travel Directive (EU) 2015/2302.
2. Definitions
Package Holiday: A combination of at least two different types of travel services (e.g. transport, accommodation, ski extras) sold or offered at a total price.
Travel Services: Includes flights, accommodation, transport, and other tourism services.
We/Us/Our: SkiandsnowHolidays, the organiser and seller of the Holidays.
3. Contractual Parties
Your contract is with SkiandSnowHolidays, acting as the organiser of the Holiday. We are responsible for the proper performance of all travel services included in your Holiday, regardless of whether they are provided by us or other suppliers.
3.1. Booking and Payment
Bookings are confirmed when we issue a booking confirmation after receiving full or partial payment.
A deposit will be required, with the balance due on the date stated in your booking confirmation.
Failure to pay on time may result in cancellation and loss of deposit.
4. What is Included
The details of your Holiday, including travel services, accommodation, meals, excursions, and any extras, will be specified in your booking confirmation and itinerary.
5. Changes and Cancellations by You
You may cancel your Holiday before departure at any time. Standard cancellation fees apply, which will be communicated at the time of booking.
You have the right to transfer your Holiday to another person if you give us reasonable notice and any associated costs are paid.
6. Changes and Cancellations by Us
Minor changes (such as flight times, accommodation of similar standard) may occur.
If we are forced to make significant changes (such as a major itinerary alteration), you will be informed without undue delay and offered:
an alternative Holiday of equivalent or higher quality (if available), or
a price reduction for a lower-quality Holiday, or
a full refund if you choose not to accept the changes.
If we cancel your Holiday, you are entitled to a full refund and, where appropriate, compensation.
7. Price Changes
Prices may change before you book.
After booking, prices may only increase in exceptional circumstances if there are changes in fuel costs, taxes, or exchange rates.
If the price increases by more than 8% of your total Holiday price, you may cancel and receive a full refund.
8. Your Rights Under EU Law
If travel services are not performed in line with the contract, you are entitled to an appropriate price reduction and, where applicable, compensation for damages.
Assistance must be provided if you encounter difficulties (e.g. information on health services, consular assistance, alternative travel arrangements).
9. Your Responsibilities
You must ensure you have valid passports, visas, and health documents.
You must comply with the laws and regulations of your destination.
Disruptive or unlawful behaviour may result in termination of your Holiday without refund.
10. Insolvency Protection
In accordance with EU law, your payments are protected by Póliza Caución Occident: N-6.711.610-G and Póliza Responsabilidad Civil Hiscox:TAEDS001182 to ensure refunds and repatriation in the event of our insolvency.
11. Travel Insurance
We strongly recommend that you obtain adequate travel insurance covering cancellation, medical expenses, repatriation, personal belongings and winter sports.
12. Complaints
If you experience a problem, please report it to the local supplier or our representative immediately.
If not resolved, you must notify us in writing within 28 days after your return.
You also have the right to use EU alternative dispute resolution bodies or the Online Dispute Resolution platform (ec.europa.eu/odr).
13. Governing Law
These Terms are governed by the laws of [EU Member State where your business is registered]. Any disputes will be subject to the jurisdiction of the courts of that Member State.
14. Contact Us
Ski and Snow Holidays (The Travel Buddy SL)
Calle Miguel Machado 3, local 20/21,Son Caliu,071814,Mallorca
Email: info@skiandsnowholidays.com
Phone number: 0034 649 144 719
Section C
Flights
Terms and Conditions – Flight Bookings (Third Party Sales)
1. Introduction
These Terms and Conditions (“Terms”) apply when you book flights through our website www.SkiandSnowHolidays.com. By making a flight booking, you (“Customer”, “you”) agree to be bound by these Terms.
2. Our Role as Intermediary
SkiandSnowholidays (“we”, “us”, “our”) acts solely as an agent between you and the airline.
Your flight contract is with the airline providing the service.
The airline’s Conditions of Carriage and booking policies apply in addition to these Terms.
3. Booking and Payment
All bookings are subject to availability and are confirmed once payment is received and a ticket/confirmation is issued.
Prices are displayed in real time but may change until your booking is confirmed.
Payment must be made in full at the time of booking, unless otherwise specified.
4. Airline Rules and Conditions
Each airline has its own rules regarding check-in, baggage allowances, seating, refunds, and flight changes.
By booking with us, you agree to comply with the airline’s Conditions of Carriage.
It is your responsibility to familiarise yourself with the airline’s requirements.
5. Changes and Cancellations
Any changes, cancellations, or refunds are subject to the airline’s policies and applicable fees.
Some fares are non-refundable or non-changeable.
We may charge an additional service fee for processing changes or cancellations on your behalf.
6. Our Responsibility
Our responsibility is limited to accurately processing your booking as requested.
We are not responsible for:
airline schedule changes, delays, or cancellations;
your failure to comply with airline or immigration requirements;
losses caused by events outside our reasonable control.
7. Your Responsibilities
You must ensure all passenger details (names, dates of birth, passport information) are correct at the time of booking.
You must hold valid travel documents (passport, visa, health certificates, etc.) for your journey.
You must arrive at the airport with sufficient time for check-in and security procedures.
8. Travel Insurance
We strongly recommend purchasing adequate travel insurance to cover cancellations, medical expenses, and other travel risks.
9. Liability
We are not liable for any damages, losses, or expenses arising from the airline’s performance of your flight.
Any claims relating to flight delays, cancellations, denied boarding, or baggage issues must be made directly with the airline in accordance with Regulation (EC) No 261/2004 and other applicable laws.
10. Complaints
If you encounter a problem with the booking process, please contact us at info@skiandsnowholidays.com. If the issue concerns the flight itself, you must contact the airline directly.
11. Governing Law
These Terms are governed by the laws of [EU Member State where your business is registered]. Any disputes shall be subject to the exclusive jurisdiction of the courts of that Member State.
We hope the above policies give you the confidence to book with complete peace of mind and if you have any questions, please feel free to email us direct on info@SkiandSnowHolidays.com or call on (0034) 649 144 719
